Supplement Orders: FREE Ground Shipping and Handling for orders over $89 or a $5 flat rate where we are not an affiliate*. Free shipping over $89 is available only within the *Continental U.S. only, excluding Hawaii, Alaska and Puerto Rico.
NOTE: Orders in which all items are in stock ship the same day if placed before 2 PM PST (Monday - Friday). Your order will not ship until your payment has been confirmed.
Special Order / Gift Items: As an additional service to our customers and to help you find the right products for all of your needs, we are pleased to offer special order / Gift items. These items are not necessarily in stock and are only ordered when requested by a customer. Also, since we only order these products when they are requested, additional time is needed for processing and shipping. Special order / Gift items are not eligible for expedited shipping and are shipped via our standard shipping option and usually ship to the customer within 7-14 business days.
UPS Ground
UPS 3 Day Select
USPS Priority Mail
UPS 2nd Day Air
UPS Next Day Air Saver
UPS Next Day
Note: Orders being shipped to FPO, APO and P.O. Boxes are delivered via USPS, regardless of weight. |
Furniture Delivery
Inside Entryway:
Delivery to the threshold of your residence. If you live in a home with a garage, the product(s) will be left in your garage. If you do not have a garage, the products will be left in your front entrance. The product will not be carried up any stairs. If you live in an apartment above the first floor of a building, we recommend upgrading to the Room of Choice Delivery. There will be no assembly provided with this shipping service, and the products will be left in their original packaging. Moving your item within your home is your responsibility.
Delivery to the threshold of your residence. If you live in a home with a garage, the product(s) will be left in your garage. If you do not have a garage, the products will be left in your front entrance. The product will not be carried up any stairs. If you live in an apartment above the first floor of a building, we recommend upgrading to the Room of Choice Delivery. There will be no assembly provided with this shipping service, and the products will be left in their original packaging. Moving your item within your home is your responsibility.
Room of Choice:
Let us do the heavy lifting for you! With Room of Choice, your purchase is unloaded and delivered to any room or outdoor space. Room of Choice is especially handy for oversized, bulky or heavy items, or for delivery to multi-story homes or apartment buildings. Your purchase will be delivered to a single in-home location; subsequent moving or positioning is your responsibility. Carton and packing material removal is not included with Room of Choice service.
White Glove Delivery:
Don't want to deal with unboxing and disposing of the packing material? With White Glove, your purchase is unloaded, delivered to the room, area or outdoor space of your choice and unboxed with limited set-up*. Carton and packing material removal is included. For mattress delivery, white glove includes removal of your old mattress.*An item requiring set up does not require tools to complete.
White Glove with Assembly – Available on select items:
White Glove with Assembly is the ultimate experience in convenience. Your purchase is unloaded, delivered to the room, area or outdoor space of your choice and fully assembled. Carton and packing material removal is included. For mattress delivery, white glove includes removal of your old mattress.
Truck Delivery Requirements
Please review the conditions below to ensure a successful delivery.
Accepting Your Truck Delivery
Someone over the age of 18 must be present to sign for your delivery. Also, please note that once your delivery is schedule and confirmed, if you are not home to accept the delivery, you will be responsible for all shipping, storage, and manufacturer charges (Cancellation & Restocking fees).
While the delivery person is present AND prior to signing for delivery:
Open and Inspect the item(s).
For any damage (even minimal), write "Package Damaged: on the delivery form.
Call 562-372-4222 immediately to report any defects or damages.
Within 48 hours if you notice missing or damaged parts, call 562-372-4222 and we will send you replacement parts free of charge. Alternative, we may have the damage repaired.
For all Truck deliveries:
Street access must be at least 10 feet wide
There can be no vehicle weight restrictions on the roads leading to your home
Overhead street clearance must be at least 14 feet high
If you opt for Room of Choice or White Glove deliveries, also need to ensure that:
All stairways, doorways, hallways & turns are least 36 in. wide
There are no more than two flights of stairs, up to 15 steps each
All existing furniture must be removed from the area by the recipient prior to delivery
Additional charges and fees may apply for circumstances outside of the parameters listed above, including but not limited to narrow or gravel driveways; narrow, tight or irregular spaces and corners; gated communities. Contact a Home Delivery specialist at 562-372-4222 for details.
Additional charges will be applied if the delivery address is incorrect, or if the package needs to be forwarded to a different location.